Performance Issues

Incident Report for Swan Bitcoin

Resolved

This incident has been resolved.

Posted Dec 05, 2025 - 11:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 05, 2025 - 09:30 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 05, 2025 - 09:15 UTC

Identified

The issue has been identified and a solution is being worked on.

Our apologies for any inconvenience caused. We will post updates to this page as soon as we have further information.

Posted Dec 05, 2025 - 09:14 UTC

This incident affected: Swan Website, Swan iOS App, Swan Android App, Operational Emails and Onboarding - Bakkt (Account creation).